Refund policy

Almost everything DTF Sirius sells is printed to order using the artwork you provide. This policy explains why our products are final sale, and how we make things right when something goes wrong.

Policy at a glance

  • All sales are final. We do not accept returns or exchanges on any product, including DTF and UV DTF transfers, gang sheets, custom and ready-made apparel, drinkware and gifts, and DTF inks.
  • Misprints, defects, damage and wrong items are covered. Report the problem within 7 days of delivery, with photos, and we will reprint, replace or refund the affected items.

Custom-printed items

Every transfer and custom product is made specifically for you, so we cannot accept returns or exchanges because of a change of mind, an incorrect size or quantity chosen at checkout, or an error in the submitted artwork.

We print your artwork as submitted and do not edit or modify files. The following are not considered defects:

  • Low-resolution, blurry or pixelated artwork
  • An incorrect print size or layout in the file you submitted
  • A background that was not transparent in the submitted file
  • Spelling or design errors in the artwork

DTF inks

DTF inks are final sale and cannot be returned, opened or unopened. If an ink arrives damaged or leaking, or you receive the wrong item, the coverage below applies.

Misprints, defects, damage and wrong items

Please inspect your order as soon as it arrives. If an item is misprinted, defective, damaged in transit, or not what you ordered, email us at info@dtfsirius.com within 7 days of delivery and include:

  • Your order number
  • Clear photos of the issue (and of the shipping package if the order arrived damaged)
  • A short description of the problem

If possible, please do not use the affected items until we have reviewed your claim. Once we confirm the issue, we will reprint or replace the affected items, or refund them to your original payment method.

Exchanges

Because our products are made to order or final sale, we do not offer exchanges. If you need a different size, color or design, please place a new order.

Refunds

We will email you once we have reviewed your claim and let you know whether a reprint, replacement or refund is approved. Approved refunds are issued to your original payment method. Your bank or card issuer may need additional time to post the refund to your account.

Questions

For any question about an order, a claim or a refund, email us at info@dtfsirius.com.